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Updated 21 July 2021

The NSW Government has announced Greater Sydney, the Blue Mountains, Central Coast, and Wollongong will enter a remain in lockdown until 11.59pm on Friday 30 July

Our updated Safe Plan remains:

  1. Use of mask by all practitioners and clients onsite.

  2. Offer telehealth consultations during this time, unless a face-to-face session is considered essential to the person’s wellbeing and cannot be postponed.

  3. When seeing those who need to been seen face to face - ensuring that social distancing practices and sanitisation practices are adhered to.

  4. Sanitisation of door handles and common areas regularly.

  5. Use of the NSW QR Code for all attendees at the practice (preferred) or signing our COVID19 Consent Form.

  6. No one in the waiting area - please wait in the car and come to the door as close to time as possible.

  7. No siblings in consultations for appointments with children. Parents only where necessary.

If you would like to see our Safe Plan please ask Loan Pham for a copy, loanpham.ripples@gmail.com.

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What This Means: Attending the Practice


  1. Practitioners will be wearing a mask when seeing any client face to face.


Service Users

  1. Will be offered online sessions as a preference. If you need to read our lips and can engage in a counselling processing and cannot engage well via phone or video, you are welcome to continue to book your sessions as a face to face session.

  2. When attending the practice you will need to scan yourself (and if your child is attending, your child in) with the NSW QR Code and show us that you have checked in. If you do not have an android phone we can sign you in with our Business Services NSW App.

  3. When attending your face to face you will be required maintain at least 1.5m social distancing with anyone within the practice at all times.

  4. Face to face session can only go ahead if you pass our COVID-19 symptom checklist and consent form.

  5. If you have been in contact with a known COVID19 case or are in isolation due to getting tested or having symptoms, your consultation can only continue if done online/telehealth.

Parents Dropping off children/Young People

Parents and carers who are not staying in the consult need to drop off children/clients at the door and avoid entering the practice – due to social distancing needs.

  1. We have assigned the waiting room the capacity of 4 people - which is for practitioners and clients walking in and out of the consultation rooms. No one is to be sitting and waiting in the waiting room. It is therefore essential that when you arrive for your consultation that you arrive as close to the appointment time as possible.

  2. Please scan the QR Code with your phone for yours or your child's attendance at the practice and show your practitioner the sign in or sign the consent form.

  3. Parents and carers will need to return to pick up children/individuals close to session end time, sometimes this is 50 minutes or 1hr,  and wait outside the office. If the car is parked close by we can walk your child to the car (if appropriate), if not we can call you when we have finished so you do not wait in the cold outside the office.

Thank you for your cooperation and helping us all stay safe.


You can click the button below to access our COVID19 Consent form to sign your own copy prior to attending, or sign the copy at our reception desk. You can also scan the QR code at our front door.