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Updated 28 February 2022

Our updated Safe Plan have been updated to align with the NSW COVID-19 Rules which has eased to requirement for use of face masks  and no longer requires QR signing in. 

  1. Please make sure you are following the rules around isolation and inform the practice or your practitioner as soon as you are aware that you need to be in isolation, to either cancel your appointment or arrange to have an online consultation instead.

  2. Whilst we prefer that there was no one in the waiting area - and request that parents please wait in the car and come to the door as close to time as possible, there will will be exemptions for few that need to support individuals attending. Please ensure you discuss this with us prior to your consultation.

If you would like to speak to someone about our Safe Plan please call or email Loan Pham, 0479055023  loanpham.ripples@gmail.com.

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What This Means: Attending the Practice


  1. Practitioners are not required to wear masks, and will also do their utmost to keep the 1.5m distancing when engaging in therapy, but at times this may not be possible.


Service Users

  1. When attending your face to face sessions you will be required maintain social distancing with those within the practice.

  2. Face to face session can only go ahead if are not displaying COVID-19 symptoms, are not required to be in isolation.

  3. If you have been in contact with a known COVID19 case or are in isolation due to getting tested or having symptoms, your consultation can only continue if done online/telehealth.

Parents Dropping off children/Young People

Parents and carers who are not staying in the consult need to drop off children/clients at the door and avoid entering the practice – to assist with managing social distancing within the practice.

  1. We have assigned the waiting room the capacity of 4 people - which is for practitioners and clients walking in and out of the consultation rooms. Only an exempt few, who have arranged with their practitioners, will be waiting in the waiting room. It is therefore essential that when you arrive for your consultation that you arrive as close to the appointment time as possible.

  2. Parents and carers will need to return to pick up children/individuals close to session end time, sometimes this is 50 minutes or 1hr,  and wait outside the office. If the car is parked close by we can walk your child to the car (if appropriate), if not we can call you when we have finished so you do not wait in the cold outside the office.

Thank you for your cooperation and helping us all stay safe.